Privacy Policy

1. Controller

The controller responsible for data processing on this website is:
Lum International
Vietnam
Email: [email protected]

2. Data Collection on This Website

Contact Form & Email

When you contact us via our contact form or email, the data you provide (name, email address, message) will be stored for the purpose of processing your inquiry and for follow-up questions. We will not share this data without your consent.

Server Log Files

The hosting provider of this website automatically collects and stores information in server log files that your browser transmits. These include: browser type and version, operating system, referrer URL, hostname of the accessing computer, and time of the server request. This data cannot be attributed to specific individuals and is not combined with other data sources.

3. Cookies

Essential Cookies

This website uses a single essential cookie to store your cookie consent preference. This cookie is technically necessary and does not require consent. It is stored locally in your browser and contains no personal data.

Analytics Cookies (Consent Required)

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymized usage data such as pages visited, time spent on site, and referral sources. These cookies are only loaded after you have given your explicit consent via our cookie consent banner.

If you decline analytics cookies, no tracking data is collected and no analytics cookies are set. You can change your preference at any time by clearing your browser's local storage for this website.

Google Analytics may transfer data to servers in the United States. Google is certified under the EU-US Data Privacy Framework. For more information, see Google's Privacy Policy.

4. Purpose of Data Processing

We process your personal data for the following purposes:

• To respond to your inquiries and provide our services
• To ensure the functionality and security of our website
• To improve our website and services (only with your consent for analytics)

5. Legal Basis

The processing of personal data is based on the following legal grounds under the GDPR:

• Art. 6(1)(a) GDPR — Your consent (for analytics cookies)
• Art. 6(1)(b) GDPR — Performance of a contract or pre-contractual measures (contact form inquiries)
• Art. 6(1)(f) GDPR — Legitimate interest (website security, server logs)

6. Data Retention

Your data will be stored only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for the duration of the business relationship and deleted afterwards unless legal retention obligations apply. Analytics data is automatically anonymized and aggregated.

7. Your Rights

Under the GDPR, you have the right to:

• Request information about your stored personal data (Art. 15 GDPR)
• Request correction of inaccurate data (Art. 16 GDPR)
• Request deletion of your data (Art. 17 GDPR)
• Restrict the processing of your data (Art. 18 GDPR)
• Object to the processing of your data (Art. 21 GDPR)
• Data portability (Art. 20 GDPR)
• Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates the GDPR.

8. Third-Party Services

This website is hosted on external infrastructure. The hosting provider may process server log data as described above. Google Analytics is used as an analytics service (consent-based only). No additional third-party services are used for advertising purposes.

9. Changes to This Policy

We reserve the right to update this privacy policy to reflect changes in our practices or for legal reasons. The current version is always available on this page.

10. Contact

If you have any questions about this privacy policy, please contact us at:
[email protected]